30-day Money-Back Guarantee
Elemind has been shown to work for more than 75% of study participants. If you are unhappy with the product for any reason, we are happy to provide a 30-day Money-Back Guarantee. The 30 days start when you receive the headband and log into the app for the first time.
Can I return my Elemind headband after the 30-day Money-Back Guarantee?
For our Beta testers receiving a full year of free membership with purchase, the headband is not returnable after 30 days of receiving your order. We will exchange the product if it is defective in any way. Please refer to our warranty information.
Return Policy
We are confident that you will love your new Elemind, however, if you are unsatisfied for any reason, you may return or exchange your fully functional and undamaged Elemind Headband for any reason within 30 days of receipt of your original order (i.e., the day you receive your device in the mail) for a refund or exchange. All accessories originally included with your purchase must be included with your return. Elemind does not refund original shipping costs, but we will cover the shipping cost back to us.
In order to return your Product under the Return Policy, please make sure that that:
- You purchased the product directly from Elemind Technologies, Inc. (via the Website);
- You have contacted Elemind and started the return process within 30 days from the original receipt date;
- The product is returned in the original Elemind packaging, with all materials included, and in new or as-new condition; and
- You strictly follow the Elemind return instructions as set out below.
What you need to do if you want to return a product:
Contact our Support team by filling out the Return Merchandise Authorization (RMA) form here. (link missing).
1) Use the Elemind shipping label and save a copy
You will receive an email confirming the RMA number and a prepaid returns shipping label. Follow the shipping instructions set out on the label to send the product(s) back to Elemind. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number provided by the carrier.
2) Return the product within 14 days of the RMA issue
Elemind must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included and the product must be returned in its original Elemind packaging.
3) Receive your refund or a repaired or replacement product
You may expect to see a credit to your account within 10 – 15 working days. Credit will be issued in the same manner as your original purchase payment.