Trouble Connecting Your Mobile App to Your Headband
If you're experiencing issues connecting your mobile app to your band, try the following:
1. Force Close the App:
iOS:Double-click the Home button, swipe up on the app's preview, then swipe up again to close it completely.
Android: Open your device's recent apps menu and swipe the app's preview away.
2. Reopen the App: Launch the app again and try connecting to your band.
Note: This temporary solution should resolve the connection issue without requiring a full re-pairing process.
Our development team is actively working on a solution to prevent this issue from recurring. We apologize for any inconvenience this may cause.
If you continue to experience difficulties, please contact our customer support team for further assistance.